Zombie Trend

Refund Policy

Zombie Trend refund policy for one-time credit packs, including eligibility, failed generations and how to request a refund.
out 8, 2026

Our Promise

We want every zombie trend video you make to be worth it. If something goes wrong, we'll make it right with a simple and fair refund process.

Failed Generations

If a video fails to generate, the credits used for it are automatically returned to your account. You don't need to contact us or request a refund for failed generations.

Refund Eligibility

You can request a refund for a credit pack if both of these are true:

  • Request within 7 days of the purchase date
  • Credit usage below 50% of the credits from that purchase

AI video generation has a real cost for every video we make, so once more than half of the credits from a purchase have been used, that purchase is no longer eligible for a refund.

What Is Not Refundable

  • Purchases older than 7 days, or where 50% or more of the credits have been used.
  • Credits that expired after 12 months without being used.
  • Videos that were generated successfully but didn't match your expectations, for example because the face doesn't look exactly like the photo. Try a sharp, front-facing photo and generate again.
  • Accounts suspended for breaking our Terms of Service, such as uploading photos without permission or photos of children.

How to Request a Refund

  1. Email us at [email protected]
  2. Include your order details: the email address on your account and your order number or payment receipt
  3. Tell us what happened, so we can also fix the problem for other users

We'll review your request and reply within 2-3 business days.

Processing Time

Approved refunds go back to your original payment method within 7 business days. Depending on your bank or card issuer, it may take a few extra days to appear. Credits from a refunded purchase are removed from your account.

Chargebacks

Please contact us before filing a dispute or chargeback with your bank. We can usually resolve issues faster directly. Accounts with an open chargeback may be suspended until it is resolved.

Policy Updates

We may update this refund policy from time to time. Changes will be posted on this page and won't apply to purchases made before the update.

Questions?

Need help with a purchase? Email us at [email protected].

Refund Policy